Frequently asked questions

Typed or pasted text, Microsoft Word documents (.docx), PDF files and plain text files (.txt). You can download every translation as a Word document, a PDF or a text file.

453 languages, from widely spoken ones such as Spanish, Chinese and Arabic to many that other services don't cover. See the full list on our languages page.

No. Leave it on "Detect automatically" and the translation model works it out. Choose a source language only if you want to be explicit.

Files up to 10 MB, containing up to 250,000 characters of text. Typed text can be up to 20,000 characters at a time.

Short text usually comes back in a few seconds. Documents are translated sentence by sentence, so longer files take a little longer — you can leave the page and pick up the result from My translations.

Yes — when you download it as Word, styles, headings, tables, lists, headers, footers, footnotes and images stay in place and only the text changes. Bold or italic words inside a sentence take on the formatting of the start of that sentence.

Not yet. Scanned PDFs are pictures of pages with no text layer, so there is nothing to read. Text-based PDFs work well.

Machine translation is very good at getting the meaning across, but it can make mistakes and miss nuance. Always review important documents, and use a professional translator for legal, medical or other critical material.

Only you. Your text is translated privately on Helium22 infrastructure — never by a third-party translation service — and only you can download your files.

Uploads and translations are deleted automatically after 30 days. You can delete them sooner at any time from My translations, or delete your whole account from Account & security.

No. We never use your content to train or improve translation models, and we never sell or share it.

Two-factor authentication means that even if someone learns your password, they can't sign in without the 6-digit code from your phone. It's set up once, the first time you sign in.

Contact us and an administrator can reset your authenticator. You'll then scan a new QR code at your next sign-in.

A one-time code you're given when your account is created. It lets you reset your password without email. Keep it safe — once used, it's replaced with a new one.

Registration is not yet open. Choose "Registration is not yet open" at the top of any page and leave your details — we'll email you as soon as it opens.

Typed text is free, and members get free document pages every month. Larger volumes are priced per page — see our Pricing page. During the launch period everything is free within the daily limits.

Yes — on the Translate text page you can translate short texts without signing in, after a quick verification question, up to 10 times a day. Documents, longer texts and your translation history need an account.

Go to Account & security → Your data. Deleting your account permanently removes it along with every translation and uploaded file.